Asaanex AI Chatbot
It answers questions on your website and WhatsApp from the business knowledge you add. When a customer wants a person, or is upset, the chat goes straight to your team.
Try it now — the chat bubble at the bottom right of this page is this bot.
How it works
No coding beyond pasting one embed code. You stay in control of what the bot says.
Upload documents (PDF, Word, Excel, CSV or text), add a page from your website by its link, or type your answers in. The bot answers from what you add.
Ask the questions your customers ask and check each reply before anyone else sees it. Answers are saved in the response history.
Add the chat widget to your website with a short embed code, and turn on automatic replies for your WhatsApp Business number.
When a customer asks for a person, or is upset, the chat goes to your team inbox and the bot stops answering in that chat.
Features
Good answers when it knows, an honest “I don't know” when it doesn't, and a person when it matters.
Your policies, products and prices — not guesses.
A chat bubble on your own store or website.
Automatic replies on your own WhatsApp Business number.
Clear rules for what the bot says and when.
Human handoff
The bot never argues with a customer who wants a human. It tells them the team is coming, tells your team, and steps aside.
Your team inbox
With the bot
The assistant is answering
Waiting for a person
The team has been told
With an agent
The bot stays silent
Sample numbers. Chats waiting longer than your response-time target are flagged.
Pricing
The AI chatbot is part of Asaanex Orders & WhatsApp. 100 successful answers are included every month, then $0.01 for each extra answer.
Example
Your bot gives 600 successful answers in a month. 100 are included, so 500 are extra: 500 × $0.01 = $5.00 for AI that month.
A successful answer is one reply the AI actually wrote. Greetings, the “connecting you with the team” message and anything your team writes are not counted. If the AI service fails, that answer is not charged. Questions you test in the playground count as answers.
FAQ
Want to see it with your own products? We'll help you set it up.
It comes with Asaanex Orders & WhatsApp.
Customers can write the way they normally do. Requests for a person are recognised in English, Roman Urdu and Urdu script — for example “human se baat karni hai”. Answers come from the knowledge you add, so test your customers' usual questions in the playground before you switch the bot on.
It is told to answer only from your business knowledge and to say when a fact is missing, rather than guess. If it cannot answer a customer twice in a row (you can change this number), the chat is passed to your team.
Yes. Anyone on your team can accept a chat from the inbox, or simply reply — the bot stops answering in that chat straight away and the customer is told who joined. When you are done, hand the chat back to the bot or mark it resolved.
The AI chatbot is part of Asaanex Orders & WhatsApp. 100 successful answers are included every month, then $0.01 for each extra answer. A successful answer is one reply the AI actually wrote. Greetings, the “connecting you with the team” message and anything your team writes are not counted. If the AI service fails, that answer is not charged. Questions you test in the playground count as answers.
Yes. Connect your own WhatsApp Business number with the WhatsApp Business module ($10 / month) through Meta's official sign-up, then switch on automatic replies. The same knowledge and handoff rules apply. Meta may charge your WhatsApp account for conversations.
No. AI answers use the business knowledge and conversation context stored for your own account. We keep usage records, such as answer counts and token totals, for billing and audit. Records about your customers are processed only on your behalf, and we do not sell your information.
More from Asaanex
Add your business knowledge, test the answers, then switch it on. 7-day free trial — no payment needed.